Shipping & Delivery
Thanks for shopping at Acrab Shop! All you require to know about our delivery times can be found right on this page:
- The delivery time starts from the day you place your order to the day one of our delivery team makes the first attempt to deliver to you. *Only 2 attempts will be done for delivery and the orders will be canceled after 5 days if not collected.
- Business days are from Monday to Friday and do not include weekends or public holidays. For example, an order placed on Monday for the Nyanza region will arrive between Tuesday and Wednesday.
Delivery Informatio
Acrab shop has partnered with Fargo Courier, to ensure that your orders are delivered securely and on time.
Where do we deliver?
We currently deliver within Nairobi and the following areas outside of Nairobi.
| Region | Location We cover |
| Coast | TSS Building, Kenyatta Road, Malindi |
| Nyali | Nakumatt Nyali , Malindi Road, Mombasa |
| Busia | Tesla Plaza next to Sidian Bank |
| Embu | Kenyatta Highway, Next to Equity Bank Embu |
| Nanyuki | Nanyuki Mall, Ground Floor. Nanyuki Highway |
| Thika | Haria House, Kwame Nkurumah Road, Thika |
| Kericho | Sinendet Towers, Ground Floor along Nakuru – Kisumu Higway |
| Kitale | Former Raiya Supermarket, Kenyatta Street, Kitale |
| Naivasha | Biashara Plaza Ground Floor. Biashara Street, Naivasha |
| Eldoret | Metro Towers, Ground Floor, Oginga Odinga Street, Eldoret |
| Kakamega | Canon Awori Street, Next to Equitorial Commercial Bank, Kakamega |
| Kisii | Shabana Building, Hospital Road,Opp Falcon Petrol Station, Kisii |
| Kisumu Tuffoam | Tuffoam Mall, Ground Floor, Oginga Odinga Road, Kisumu |
| Machakos | ABC Imani Plaza, Machakos Town |
| Meru | Ntima Building, Njuri Ncheke Street, Meru |
| Nakuru | Ereto Plaza, Ground Floor. Mburu Gichua Road, Nakuru |
| Nyeri | Kang’aru Building, Ground Floor, Kimathi way, Nyeri |
| Mombasa | Rex house, Ground Floor Moi Avenue , Mombasa |
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated delivery Time |
| Nakuru | 2-3 Business hours |
| Nairobi | 1-2 Business days |
| Rift Valley Province | 1-2 Business days |
| Coast Province | 1-2 Business days |
| Western Province | 1-2 Business days |
| North Eastern Province | 3-7 Business days |
| Eastern Province | 1-2 Business days |
| Nyanza Province | 1-2 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.