Shipping & Delivery

Thanks for shopping at Acrab Shop! All you require to know about our delivery times can be found right on this page:

  • The delivery time starts from the day you place your order to the day one of our delivery team makes the first attempt to deliver to you. *Only 2 attempts will be done for delivery and the orders will be canceled after 5 days if not collected.
  • Business days are from Monday to Friday and do not include weekends or public holidays. For example, an order placed on Monday for the Nyanza region will arrive between Tuesday and Wednesday.

Delivery Informatio

Acrab shop has partnered with Fargo Courier, to ensure that your orders are delivered securely and on time.

Where do we deliver?

We currently deliver within Nairobi and the following areas outside of Nairobi.

RegionLocation We cover
Coast TSS Building, Kenyatta Road, Malindi
NyaliNakumatt Nyali , Malindi Road, Mombasa
BusiaTesla Plaza next to Sidian Bank
EmbuKenyatta Highway, Next to Equity Bank Embu
NanyukiNanyuki Mall, Ground Floor. Nanyuki Highway
ThikaHaria House, Kwame Nkurumah Road, Thika
KerichoSinendet Towers, Ground Floor along Nakuru – Kisumu Higway
KitaleFormer Raiya Supermarket, Kenyatta Street, Kitale
NaivashaBiashara Plaza Ground Floor. Biashara Street, Naivasha
EldoretMetro Towers, Ground Floor, Oginga Odinga Street, Eldoret
KakamegaCanon Awori Street, Next to Equitorial Commercial Bank, Kakamega
KisiiShabana Building, Hospital Road,Opp Falcon Petrol Station, Kisii
Kisumu TuffoamTuffoam Mall, Ground Floor, Oginga Odinga Road, Kisumu
MachakosABC Imani Plaza,  Machakos Town
MeruNtima Building, Njuri Ncheke Street, Meru
NakuruEreto Plaza, Ground Floor. Mburu Gichua Road, Nakuru
NyeriKang’aru Building, Ground Floor, Kimathi way, Nyeri
MombasaRex house, Ground Floor Moi Avenue , Mombasa

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location*Estimated delivery Time
Nakuru2-3 Business hours
Nairobi1-2 Business days
Rift Valley Province1-2 Business days
Coast Province1-2 Business days
Western Province1-2 Business days
North Eastern Province3-7 Business days
Eastern Province1-2 Business days
Nyanza Province1-2 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.